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Prize claims

YOU’VE WON THE LOTTERY?

Loto-Québec attaches the utmost importance to maintaining the public’s trust. That is why it has implemented claim procedures to ensure the integrity of its operations.

Prize claim offices

Updated January 9, 2021

As part of the collective effort to fight COVID-19 transmission and in order to protect the health of our customers and employees, we have decided to suspend the paying of prizes in person in our prize claim centres located at:

  • 500 Rue Sherbrooke Ouest
    Montréal, QC H3A 3G6
  • 550 Boulevard Wilfrid-Hamel
    Québec City, QC G1M 2S6

How to claim a lottery prize

  • You can still claim a prize of $600 or less at any Loto-Québec retailer.
  • Winners of prizes worth less than $25,000 can still claim their prizes by mail (may take up to 8 weeks to process).
  • Winners of prizes worth $25,000 or more can contact our customer service staff at 1‑866-611-6586 or [email protected] to learn more about claiming their prize.
  • The terms for claiming prizes won online at lotoquebec.com remain unchanged.
  • Claiming your lottery prize at a casino or gaming hall is not possible right now.

To claim your prize by mail, please attach the following:

  • A duly completed claim form, available from retailers.
  • The original winning ticket (ensure the back of the ticket is duly completed; keep a photocopy of the back and front of the ticket).
  • A photocopy of a valid piece of ID (for prizes worth more than $1,000).
  • Mail everything to the address on the back of the lottery ticket:
    Loto-Québec
    P.O. Box 777, Stn. Centre-Ville
    Montréal, QC H3C 4L4

Our customer service team remains available to answer any questions you might have. Contact them by phone or e-mail during regular business hours, Monday to Friday from 8:30 a.m. to 4:30 p.m.

You will be informed as soon as our prize claims centres re-open.

We are sorry for any inconvenience caused by these temporary but necessary measures. We thank you for your understanding.

How and where to claim a prize

These are the prize claim options currently available to you:

  • Prizes under $25,000: the safest and most efficent way is by mail. Currently, mail-in claims may take up to 8 weeks to process. You can claim a prize of $600 or less at any Loto-Québec retailer.
  • Prizes of $25,000 or more and TV participations: please call our customer service team at 1-866-611-5686 (anytime Monday to Friday between 8:30 a.m. and 4:30 p.m.) and they’ll let you know how to proceed.

See detailed claim procedures, as the case may be:

Individual tickets or a share in a prize (Formule groupe)
For prizes of $600 or less
At a Loto-Québec retailer It is important to first check that the retailer has the necessary cash on hand to pay your prize before having your ticket validated. Once the ticket has been validated, you may claim your prize only from that retailer or at one of Loto-Québec’s claim centres.
For prizes of more than $600 and less than $25,000
Claims by mail only
For prizes of $25,000 or more or TV participation
Call 1 866 611-LOTO (5686) from Monday to Friday, between 8:30 a.m. and 4:30 p.m. (except statutory holidays).
By mail*
Prizes of $1,000 or less 1. Attach the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Mail everything, preferably by registered mail, to:

2. Keep a photocopy of the back and front of your winning ticket.

3. Attach a duly completed claim form [PDF – 66 KB], also available from retailers.

4. Attach a photocopy of a valid piece of ID (driver’s licence, health insurance card or passport).

5. Mail everything, preferably by registered mail, to:

Traditional groups (without Formule groupe)
For prizes of $1,000 or less (payable to a member of the group)
By mail* 1. Attach the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Attach only one duly completed claim form [PDF – 66 KB] for the group. This form is also available from retailers.

4. Mail everything, preferably by registered mail, to:

2. Keep a photocopy of the back and front of your winning ticket.

4. Mail everything, preferably by registered mail, to:

2. Keep a photocopy of the back and front of your winning ticket.

4. For each group member, attach a duly completed claim form [PDF – 66 KB], also available from retailers.

5. For each group member, attach a photocopy of a valid piece of ID (driver’s licence, health insurance card or passport).

6. Mail everything, preferably by registered mail, to:

Claiming a merchandise prize: Cadeau Surprise (7-0026)
Gift won in categories 1 or 2:
By mail* 1. Attach the original winning ticket. Ensure that the back of the ticket is duly completed, including your first and last names, full address and telephone number.

2. Keep a photocopy of the back and front of your winning ticket.

3. Mail everything, preferably by registered mail, to:

2. Keep a photocopy of the back and front of your winning ticket.

3. Attach a duly completed claim form [PDF – 66 KB], also available from retailers.

4. Attach a photocopy of a valid piece of ID (driver’s licence, health insurance card or passport).

5. Mail everything, preferably by registered mail, to:

*The claimant assumes all risks related to sending tickets by mail (loss, delays, etc.) and recognizes that doing so may delay prize payout, if applicable.

Are you a lottery winner? Learn everything you need to know to claim your prize.